The company adheres to the development direction of producing one generation, trial producing one generation, researching one generation, and reserving one generation of technology, and attaches great importance to continuous innovation and achievement transformation.
The company has established four major research and development platforms, three research centers, CNAS certified laboratories, and long-term technical exchange and innovation cooperation platforms with 11 universities and design research units including Northwestern Polytechnical University. It conducts core technology research, implements innovation alliance strategies, establishes academician workstations, and creates Shaanxi Engineering Technology Research Center.
Changmei Technology Company has 67 national technology patents, including 8 invention patents, 26 scientific and technological achievements, and 1 provincial science and technology award. Published 16 enterprise standards, participated in the formulation of 1 industry standard, and participated in the formulation of 4 national standards. Changmei Technology was awarded the first batch of "Specialized, Refined, Unique and New" small giant enterprises by the Ministry of Industry and Information Technology in 2019.
The company's testing and experimental center obtained the National CNAS Laboratory Accreditation Certificate in 2021, indicating that Shaanxi Changmei Technology Company's testing and experimental center has the testing capabilities recognized by the International Laboratory Accreditation Cooperation (ILAC) and the Asia Pacific Accreditation Cooperation (APAC). At present, the testing center has 62 instruments and equipment, which can conduct single item testing of 82 products including railway and rail transit system vibration reduction and noise reduction series products, insulation protection products, fastener integrated systems, and nylon, polyester elastic pads, polyurethane vibration reduction pads, rubber pads, etc. There are currently 8 employees, including 6 with a college degree or above, 1 with a master's degree, and 1 with a doctoral degree. Among them, there are 2 beginners, 5 intermediate level students, and 1 advanced level student. All have participated in professional training such as certification/accreditation by testing and inspection institutions and obtained certificates, possessing the qualifications for employment.
Technical services are our goal of continuous innovation, which is reflected in the following key practices: we implement a regional strategy for customer management to ensure that we can meet the unique needs of customers in different regions in a meticulous and accurate manner; We advocate for the customization of service processes, where every customer will experience a specially customized service process; In order to enhance interaction and trust, we have implemented dynamic service progress, allowing customers to stay informed of the latest developments in the service in real time; In the final stage of the entire service cycle, we standardized our after-sales service to ensure that every service meets high standards and improves overall customer satisfaction. Through these interlocking technical service measures, we are committed to creating an excellent and efficient customer experience.